Frequently Asked Questions
Find answers to common questions about our collections and services.
Are your collectibles officially licensed?
Yes, all products sold by The Franklin Mint are officially licensed and include a Certificate of Authenticity where applicable.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website.
Do you offer international shipping?
We currently ship to over 50 countries. Shipping rates and delivery times vary depending on the destination.
Can I cancel my order after it has been placed?
Orders can be cancelled within 1 hour of placement. After this window, the order enters our fulfillment process and cannot be modified.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
How should I care for my die-cast models or jewelry?
We recommend using a soft, microfiber cloth for cleaning. Avoid harsh chemicals or abrasive materials to preserve the finish.